$18.50/hr
Pinnacle Staffing is currently seeking friendly, professional, and customer-focused Customer Service Representatives to join a growing team in a fast-paced call center environment. This is a great opportunity to work for an established company specializing in rare and collectible coins with a strong reputation for customer service and continued growth.
If you enjoy helping customers, building relationships, and working in a casual but professional environment, we would love to hear from you!
Pay
Starting at $18.50/hr
Opportunity for pay increase after conversion
Schedule
Monday – Friday, 8:00 AM – 5:00 PM
Position Type
Temp-to-Hire Opportunity
Work Environment
This position begins fully onsite for the first 90 days of training and onboarding. After successful completion of training, employees will have the opportunity to work in a hybrid environment with flexibility to work both from home and in-office.
Training
This company offers a comprehensive 30-day training program designed to set employees up for success. Training includes product knowledge, systems, customer interaction, and company procedures.
Job Responsibilities
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Answer inbound customer service calls in a professional and courteous manner
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Make outbound calls to update customer account information as needed
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Educate customers on products, procedures, and company policies
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Provide accurate account, product, shipping, and billing information
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Research customer accounts to identify and resolve issues promptly
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Build and maintain positive relationships with customers
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Maintain detailed and accurate account notes
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Process replacements, return labels, refunds, and customer orders
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Assist with special projects and assignments as directed by management
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Work collaboratively with internal departments to support customer satisfaction
Qualifications
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High school diploma or equivalent required
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1–2 years of customer service or call center experience preferred
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Strong communication and problem-solving skills
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Comfortable handling inbound and outbound calls
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Ability to maintain professionalism and attention to detail in a fast-paced environment
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Bilingual skills are a plus
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Must be able to pass a background check and drug screening
Apply today to join a company that values strong customer relationships and provides an engaging team environment!
About Pinnacle
The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently build futures in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando, Jackson, MS and Las Vegas markets.
EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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